Customer experience management
Turn customer data into an experience of growth
We transform customer data into growth experience.
|
“We don’t look at customer experience only through numbers and dashboards.
We consider qualitative dimensions—customer expectations, brand perception, and the quality of experience— |
|
Customer experience is now the priority in every strategy. In today’s complex marketing environment, customer expectations are higher than ever. CX is no longer limited to digital touchpoints—it is a core value that must be designed across every channel and department. FlatGrid combines quantitative data with qualitative insights to design a structure where customers experience your brand in the most meaningful way. |
What We Do (Core Services)
Customer Understanding & Segmentation
|
Personalized Experience Design
|
Loyalty & Retention Strategy
|
Experience Value Optimization & Growth Modeling
|
How We Work (Approach)
|
Customer Understanding & Segmentation |
We integrate CRM, commerce, media, and service data to deeply analyze behaviors, preferences, journeys, and friction points in the customer experience. Based on this, we define segments, personas, and LTV models to establish foundational data for experience design. |
|
Personalized Experience Design |
Using Salesforce Marketing Cloud, Data Cloud, and Personalization, we design experiences where customers receive the most relevant message, channel, and timing. We deliver personalization that is meaningful and contextual—not just automated. |
|
Deepening Customer Relationships |
We design and operate membership, loyalty, and retention strategies to elevate lifetime value. KPIs that measure relationship quality—repeat purchase, NPS, CLV—are used to build a sustainable CX loop. |
|
|
Predictive & Experience-Driven Growth Modeling |
Using AI-based LTV prediction, upsell/cross-sell modeling, and what-if simulations, we identify potential value by customer group and guide optimal resource allocation. We connect customer data with experience data to build a predictable, insight-driven growth model. |
Results FlatGrid Creates
|
|
Customer 360 strategy integrating CRM · commerce · service data
